Useful help.
Clear expectations.
This page explains the customer service guide and the information you choose to share.
AI service questions
The service guide uses OpenAI to answer questions about Tech Sidekick. Your questions and the chat context are sent to OpenAI for processing. AI may make mistakes; our team confirms scope, products, availability, and prices before work begins.
Do not enter passwords, verification codes, account numbers, sensitive records, or other private information in chat. The guide cannot access your devices, book appointments, accept payment, or make changes for you.
Six inquiries and time limits
The guide allows six inquiries in a chat session and pauses after 15 minutes of inactivity or one hour from the start. It uses a secure session cookie to preserve those limits. We store the chat and use a one-way protected network identifier for abuse controls. Clearing cookies or switching devices does not establish a new person; automated limits are not a proof of identity.
Contact requests
To start AI chat, we require your name and email; phone is optional. Registration helps reduce automated misuse and keep the service available for real customers. A separate, unchecked checkbox lets you permit contact by email, call, or text about your request; call and text require a supplied phone number. You must check this box to use AI chat. You can call 866-313-1007 or email service@techsidekick.pro directly without chat registration or this permission. If you request further contact, you can confirm your details and add an optional description. These details and the associated conversation are stored in a private inbox for Tech Sidekick to respond to your request. Registration details may also be sent through our email and automation providers to service@techsidekick.pro to notify our team. Appointment confirmations, reminders, and scheduling updates are handled by our calendar provider. Contact permission and its time are stored with your details. Contact-form details are not included in the AI request.
You may request access to or deletion of information you provided by emailing service@techsidekick.pro. Do not email passwords or verification codes.
Payments and scheduling
Stripe handles payment details when checkout is enabled; this site does not store card numbers. Discovery scheduling opens our external calendar. Those providers process information under their own policies. This site does not use advertising trackers.